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Customer Service Rep PFS I

Job Details

Job Ref:
40 IDX Dr, South Burlington, VT
Support Services
Employment Type:
Full Time
The University of Vermont Medical Center
Patient Financial Services - Customer Service
Job Type:
Primary Shift:
8:00 am - 4:30 pm
Hours per Week:
Weekend Needs:
Pay Rate:
$17.95 - $26.94 per hour

Come join our fabulous Patient Financial Customer Service Team! This position offers an outstanding career ladder; you will be able to grow professionally both within our team and UVMHN. All full-time and part-time employees are eligible for comprehensive benefits package including medical, dental, vision, retirement, tuition reimbursement and paid time off!

External candidates are eligible for a one-time signing bonus of $3,000 (prorated for part time roles). The bonus will be paid out as a $1,000 gross pay adjustment in the first pay check following the completion of a successful 90-day orientation; the second installment of $2,000 will be paid upon completion of one year (2,080 hours/prorated for part time) of service in the department hired into. Amounts reflect gross pay, prior to applicable tax withholdings and deductions required by law.   

Please note that current University of Vermont Health Network employees are excluded from eligibility for this bonus. Additional terms and conditions apply. 

This position will be scheduled to work 8AM-4:30PM, Monday-Friday.


The Customer Service Representative (CSR) is the first contact for all incoming calls for patient inquiries made by external and internal customers related to registration, coding, billing, payment, budget plans, financial assistance, and collections.  The CSR acts as a liaison between patients and the hospital’s Hospital and Professional billing teams, medical groups, other support customers, insurance companies, and attorneys to resolve patient related issues.  The CSR will review and educate patients and customers regarding benefit coverage issues, referral management, claims administration and billing concerns. The CSR will initiate calls to self-pay patients to review and determine appropriate payment terms and/or financial options to resolve account. The CSR must be able to function well under pressure and high levels of stress in a fast paced call environment.

Associate's degree required or a combination of education and experience may be substituted.


Three years Customer Service, Registration, billing or collection experience required. A CSR needs good listening and interviewing skills to determine what the issue/concern is with a demonstrated ability to remain professional at all times while dealing with complex billing issues and often times angry patients.


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