System Director, Patient Access

The UVMH System Director Patient Access is responsible for strategic design, implementation management, and governance of network systems and operations of multiple front-end revenue cycle functions, including Pre-Patient Access, Authorization Management, Financial Counseling, Financial Clearance/Advocacy, Certified Application Counselors, Financial Assistance Program and Registration. The System Director Patient Access is responsible for implementing the strategic plan for both operations and systems, developing, and implementing enterprise-wide solutions, ensuring operational standardization, optimization and excellence. This position ensures UVMH objectives in finance, patient care and patient experience are achieved. The System Director Patient Access will develop and manage efficient and effective workflows, achieve financial and operational targets and direct complex business processes across multiple service areas, campuses, locations, and hours of operation. This position will establish system and partner goals and objectives, developing and implementing improvements in a collaborative, cost effective and efficient manner. The System Director Patient Access ensures system and department practice operations are compliant with state and federal regulations, performance quality is best practice and overall information system structures effectively support financial and clinical needs.  This position oversees the facility and provider office Patient Access teams across UVMH, including sites in Vermont and New York.

EDUCATION:

Bachelor’s degree in the Finance, Business Administration, Health Care Services or Computer Science. Master’s degree preferred.

EXPERIENCE:

Must have at least 10 years of progressively responsible management experience in a health care setting with a minimum of 7 years management experience required. The ideal candidate will possess management experience in revenue cycle operations and application strategy. Membership in NAHAM, AAHAM, HFMA preferred. Familiarity with organizational structure, operational challenges and mission of an academic medical center is desirable. Excellent track record for managing complex operational processes and systems integration in a complex health care environment is strongly preferred.

Experience in business cycle redesign strongly recommended.  Epic experience is required.